We do everything in our power to make sure every order goes to plan, but we know the world is not perfect, so it’s always good to have backup plans.
To return any of the products ordered on this website, go to your account, find your orders, then press return on the relevant order. You can return part or all of an order. This will notify the Industrial Style team, who will start the returns process and email the address associated with your account with postage information. Online returns may involve a small postage fee, however return postage is free if it is damaged/faulty or not what you ordered.
If you purchased the product in one of our stores, you should return the product to the store it was purchased from, along with the receipt.
We accept returns in the following circumstances:
- Changed your mind about wanting the product.
- Item ordered has not been received.
- Damaged/faulty item.
Returns are accepted within 30 days of receiving your order.
Refunds for returned items are processed within 14 days of the items being returned.